What is Personal Number?
Personal Number is an all-in-one number that integrates your phones calls and voice messages..
Your Personal Number is an 07092 personal number that is associated with you, rather than a particular place
or phone. You can use a Personal Number to direct calls to any phone no matter where you are.
Instead of having to give your contacts your home number, mobile number and work number, you can give them
just one number, your Personal Number!
Please note that 070 personal numbering services are not guaranteed to be accessible when called from
outside the UK - therefore are only suitable if your callers are based in the UK.
Does Personal Number replace my existing numbers?
No, a Personal Number complements your existing numbers. Your mobile phone, and your phone at home, at the
office or elsewhere can be used independently or in conjunction with your Personal Number. Your Personal
Number is best used to manage and control all the calls coming through the one or more numbers that you may
Do I need a phone to use my Personal Number?
Not necessarily. If you do not have your own phone, you can forward your incoming calls to any phone number
that may be convenient for you.
Alternatively, you can forward your calls to your email inbox. When your caller dials your Personal Number,
they will be asked to leave a message. This message will then be forwarded to your email account as an audio
Can I use a Personal Number if I am a non-UK resident?
Yes. Although it's a UK-based service, you'll find it useful even if you are not a UK resident.
If you live in one of over 100 countries (including the United States, Australia, and most of Europe) to
which we forward calls, you can use a Personal Number to receive phone calls, voice messages, and faxes from
your UK-based colleagues, clients and customers - at no cost to you.
Please note 07092 numbers can only be called from within the UK.
What are the different types of Personal Number modes?
The mode of your Account helps you to control how you want to use your Personal Number. The mode will
dictate what options will be offered to your caller when they ring you. They can be offered to speak
directly to you, to leave a message, to send a fax, or a combination of these options. Your choice of
Personal Number mode will affect what greetings your caller will hear. There are three different types of
Personal Number modes.
Where can I forward my calls to?
With your Personal Number, you can forward your calls to almost any phone number in the UK, including
Northern Ireland. You can also forward your calls to phone numbers in more than 100 other countries
Argentina, Australia*, Austria*, Azerbaijan, Belgium*, Benin Republic, Bermuda, Brazil, Bulgaria, Canada*,
Canary Islands, Cayman Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark*, Estonia, Finland,
France*, Germany*, Gibraltar, Greece, Hong Kong*, Hungary, Iceland, Iran, Ireland*, Italy*, Japan*, Korea
(South), Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg*, Malaysia , Malta, Mexico, Monaco*,
Netherlands*, New Zealand*, Norway*, Philippines, Poland, Portugal, Puerto Rico*, Romania, Russia,
Singapore, Slovak Republic, Slovenia, South Africa, Spain*, Sweden*, Switzerland*, Taiwan, Thailand, Turkey,
* Redirection possible to landline and mobile number in these countries. All other countries landline
Can I change my personal settings if I do not have access to the Internet?
Yes, you can access your Account using any touchtone phone anywhere in the world. This will allow you to
change your personal preferences without having to access a computer and the Internet. To change your
settings by phone:
* In Voice/Fax mode dial your Personal Number and press 0. In Voice Only or Fax Only mode call 0870 735 0870
and then enter your Personal Number. * Enter your PIN Code when prompted and then press the hash key (#).
To change the settings of your Account, simply follow the instructions provided by the voice prompts.